Browsing of the Jumbo Website
Buying Goods from the Jumbo Website
All arrangements relating to the taking of payment are handled directly between Paypal and yourself. When you have completed the payment transaction, Paypal will then pass back to the Jumbo Records website the following customer personal information: your name and delivery and contact details. We link this information to the details of the items being purchased and at this point we will send you a purchase confirmation email. If you choose not to complete the payment then none of the information you have entered to that point will be stored by Jumbo Records or Paypal.
Jumbo Records retains customer personal information so that we can fulfil the order and to do our utmost to provide exemplary customer service - for example we may use your contact details if there is an issue on availability of an item of music being purchased or if a gig is cancelled. We may use the some of the information on items purchased, to tailor the content of our sites e.g. displaying our best selling records or tickets.
Unless obliged to so in order to assist law enforcement or to comply with laws or regulations, Jumbo Records will not share the personal information with any other party and we are fully committed to compliance with all relevant General Data Protection Regulations.
Jumbo Records and Paypal
Jumbo has chosen to work with Paypal to provide internet payment facilities for our customers as they are an industry leading payment services provider.
Buying Goods over the phone
Jumbo Records Newsletter / Mailing List
During Summer 2018 Jumbo Records will start to write a newsletter that we will share with our registered subscribers on a regular basis. The newsletter will include the following types of content – information related to pre-releases, new releases, newly announced gigs and reviews of albums and gigs by the Jumbo Records team. We have chosen to start from “from scratch” managing the creation of a brand new mailing list managed under processes fully compliant with 25th May 2018 GDPR. We will be sending our details of the newsletter in the early summer and will make available options for our customers to subscribe from our website.
We will only store your data (via Mailchimp) and include you in the Jumbo Records mailing list, if you have positively chosen to receive the newsletter via options that will be available on our website in the summer. For absence of doubt, you will not be in the mailing list simply as a consequence of being a Jumbo Records internet customer. The customer data stored as a result of your buying goods from our website and the data stored for the mailing list, are maintained independently.
If you do subscribe to the mailing list, you will be able at any point to alter the information you provided to us, or you can choose to have all your data deleted.
Third Party Websites
The Jumbo Records website shares links to other websites provided as a service to our customers, e.g. for specific gig venues. Jumbo Records and not responsible for privacy policies or practices of any third party sites linked in our website. Consequently, we advise you to read their privacy policies before submitting data to those sites.
News of the forthcoming changes to the Jumbo Website!!
Note that during the summer we will be launching a new website. We are hoping you are going to like it – it will be more user friendly and easier to use, more informative and hopefully more fun. With the objective of providing a better experience for our customers, we may at that stage ask you if you want to create a Jumbo Records “account”. If you do and you allow us to store your name and address that will speed up “check-out”. We also hope to introduce new features such as record/ticket “wish lists” which will enable you to maintain a list of music/tickets you are interested in that you can review, edit or remove, on visits to the site. As and when these features are available, we will clearly explain at the time the purpose for holding your contact and billing address information and offer you the opportunity to register a Jumbo Records account. If you choose to let us store this information, you will of course at any point be able to change any details you enter or indeed ask us to delete all information relating to your “account”. We would be holding this information solely for the purpose of improving your experience of using the website and would abide by the relevant General Data Protection Regulations including not sharing the data with any third parties. For absence of doubt, at this stage these are just possibilities for the future that we want to make you aware of as we are excited about the changes and the improved experience we will be able to offer.